Refund & Return Policy

Last updated: October 30, 2026

We want you to be satisfied with every purchase from baffles.shop. If something is not right, contact us at osnoe89fury@gmail.com within 30 days of delivery and we will make it right. This policy is operated by (registration no. ).

1.Return Eligibility

Items may be returned within 30 days of delivery provided they are:

  • Unused, unworn, and undamaged;
  • In their original packaging with all tags and accessories included;
  • Accompanied by your order number or proof of purchase.

2.Non-Returnable Items

  • Items marked as final sale or clearance;
  • Gift cards and digital products;
  • Personalized or made-to-order items (unless faulty);
  • Items damaged by misuse, improper care, or alteration.

3.How to Start a Return

  1. Email osnoe89fury@gmail.com with your order number, the item(s), and the reason for return.
  2. We reply within 1–2 business days with a Return Merchandise Authorization (RMA) and the return shipping address.
  3. Pack the item securely and ship it. Do not send items back without an RMA — unauthorized returns cannot be matched to your order and may be refused.
  4. Once the return is received and inspected (typically within 3–5 business days of arrival), we notify you of the outcome.

4.Return Shipping Costs

ReasonReturn shipping
Item faulty, damaged, or incorrectWe pay — we cover return shipping or supply a prepaid label
Change of mind / wrong sizeCustomer pays return shipping

5.Refunds

  • Approved refunds are issued to the original payment method (Visa, Mastercard, PayPal, or whichever was used).
  • Refunds are processed within 3–5 business days of return approval. Depending on your bank or card issuer, it may take an additional 5–10 business days for the funds to appear on your statement.
  • Original shipping fees are non-refundable unless the return is due to our error (faulty, damaged, or incorrect item).
  • Partial refunds may be granted for items returned not in their original condition or missing parts, at our reasonable discretion.

6.Damaged, Faulty or Incorrect Items

If your item arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery with your order number and photos of the item and packaging. We will offer your choice of a free replacement or a full refund, including all shipping costs.

7.Late or Missing Refunds

If you have not received a refund after the stated timeline: first check your bank account, then contact your card issuer — processing times vary by issuer. If you still have not received it, email us and we will provide the refund transaction reference for your bank to trace.

8.Exchanges

For size or color exchanges, return the original item under the process above and place a new order — or simply email us and we will arrange the swap directly, subject to stock availability. Fastest route: we ship the replacement as soon as the returned item is scanned by the carrier.

9.Order Cancellations

Orders can be cancelled before shipment — see our Cancellation Policy.

10.Statutory Rights

Nothing in this policy limits any mandatory consumer rights you may have under the laws of your country of residence, including EU/UK distance-selling rights where applicable.

11.Contact