Last updated: Oct 31, 2026 · Operated by Shenzhen Kexinda Trading Co., Ltd. (registration no. 91440300MAKP3701X7)
Enter your order details below to check the status of your shipment. Tracking information is also sent to your email as soon as your order is dispatched.
Tracking problems? Email [email protected].
How Tracking Works
| Stage | What you'll see | Typical timing |
|---|---|---|
| 1 · Order confirmed | Confirmation email with order number | Immediately after checkout |
| 2 · Dispatched | Shipping email with tracking number | Within 1–3 business days |
| 3 · First carrier scan | Tracking becomes active | 24–72 hours after dispatch email |
| 4 · In transit | Scans at each carrier hub | Per our Shipping Policy |
| 5 · Delivered | "Delivered" status + delivery notice | — |
Tracking Number Not Working?
- It can take 24–72 hours after dispatch for a tracking number to show its first scan — this is normal.
- Make sure you entered the number exactly as shown in your shipping email (no extra spaces).
- If your tracking shows no movement for 7+ business days, email [email protected] and we will open a carrier investigation.
Contact
- Email: [email protected]
- Shenzhen Kexinda Trading Co., Ltd., Room 4666, Guangshen Building, No. 2023 Shennan East Road, Xinnan Community, Nanhu Subdistrict, Luohu District, Shenzhen, Guangdong, China